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RETURNS POLICY

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You must request a return within 14 days of receiving your order.

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Process for returning an item :

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1. Make sure it meets the criteria for a valid return
2. Send us a message at support@zzgadgets.com indicating the intent to return the item. Please include the following in the email :

    • Photo/video of the item depending on the item
    • Tags and labels attached

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We will respond you on a business day within 24 hours and assist you in processing the return of the purchased item.

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If your return request is accepted, you should return back the item(s) within 7 days.

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 • Please ensure that if you are returning product(s), they should be in perfect condition, unused, unwashed and with their original packaging (if applicable)   

• Buyer is responsible for return shipping cost

• Original shipping charges will not be refunded

As soon as we receive the item as-shipped condition, we will refund you the purchase price and inform you via email.

 

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons:

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ReasonsDescription

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Objective reasons DamagedThe product is damaged in delivery

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DefectiveThe product does not function as described in its manufacturer specification

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Incorrect/wrong itemNot the product the customer ordered (e.g. wrong size or wrong color)

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Missing items/partsMissing items/parts as indicated in the packaging

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Does not fit*A customer receives the size that was ordered but it does not fit*

Website errorThe product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

 

RETURNS & REFUNDS

OUR 7-DAY MONEY BACK GUARANTEE

ZZGadgets.com guarantees that any item bought from us will be refunded within 7 business days, post-purchase money-back guarantee.

 

Request Refund

If you are eligible for a refund in accordance to refund reasons stated above, you can request a refund in “My Account > Orders” or you can use the link given below:

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My Account   

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Choose an item or the entire order and click on “request refund” button. Let us know that you would like a refund, with a clear explanation of why you are not satisfied with the delivery and upload images or any other supporting materials. We would like to know where things went wrong or how we can improve customer satisfaction and work experience.

 

Each issue will be investigated within 1-2 business days. As a result, the customer will receive an email, if the customer is eligible for a refund, then the refund will occur in accordance with our refund policy stated below.